Shipping & Returns

Free Shipping at Condomania.com

  • -USA Only
  • -Our choice of carrier
  • -May end at any time

Billing Policies

Condomania ensures that we have discreet billing as well as our discreet shippingRaincoat LLP will show up on all of your statements with each order.

Shipping Policies

Due to USPS changing their rates we have had to increase our international rates. This is an on-going process and we are working on lowering our prices. 

All orders are sent in discreet plain brown envelopes or boxes. The “Condomania” name will not appear on the outside of your package.  We do not sell or trade our mailing and email lists with any other organizations, nor do we send unsolicited (spam/junk) mail.

Generally, orders are shipped within 1 – 2 business days of the time of your order from our Blaine WA location, unless items are back ordered. Products that are out of stock will shipped separately. No additional shipping fees apply for back ordered items.  Please be aware not all items will have tracking numbers.  They will have confirmation of shipping numbers.  Please note that Condomania does not ship on weekends or US National Holidays. For example, an overnight package processed on Friday afternoon after our 2pm PST deadline will not be shipped until the following Monday for a Tuesday delivery.   The following services are available:

FIRST CLASS U.S. MAIL (4 – 8 BUSINESS DAY SERVICE) Note: may take up to 15 business days, please contact your local office if you experience a delay in routing.

STANDARD U.S. MAIL (5 – 10 BUSINESS DAY SERVICE) Note: may take up to 15 business days, please contact your local office if you experience a delay in routing.

PRIORITY U.S. MAIL (3 – 5 BUSINESS DAY SERVICE) Note: This class of package comes with a tracking number although its use depends on whether your local Post Office supports this service. Please contact your local Post Office if you have any specific questions pertaining to this.

Additional Information

Please note: Expected delivery time is based on the date your package leaves our shipping facility, not when the order was originally placed online (Please note our hours are 9am to 5pm PST M-F). USPS standard and priority mail are not guaranteed services, tracking information is limited to priority mail. If you know your order has already shipped, you may wish to contact your local post office.

Condoms, like many consumer products, are not intended to withstand extreme heat or cold. Although Condomania exerts every effort to meet the needs of our customers for shipping choices we cannot prevent your package from being left out in the weather or left in public places.

While we work to provide the best service at the lowest price, we do not personally deliver packages. If you have specific delivery instructions or questions about a particular delivery method, please contact the carrier for the service you have chosen before you place an order.

More About International Shipping:

All International orders are dealt with on a case-by-case basis. However, be aware that for heavier or more bulky orders Condomania reserves the right to impose higher fees to cover any extra postage or fees we incur fulfilling your order. All international orders above 2 lbs can be expected to carry additional fees based on your location.

We often get queries from customers asking if we can understate or, in some fashion, leave out of custom declarations on international orders the true value of the order. Unfortunately we cannot do that. It is against the law.

Condomania ships to most countries in the world. There are exceptions though. Yugoslavia, Nigeria, Ghana, Russia, Vietnam, South Korea, Pakistan & Iraq are countries to which we do not normally ship. If political concerns in your country make international shipping difficult chances are we will not be able to get a package through to you. If you are concerned about whether or not we will be able to ship to you simply drop our Customer Service Manager a note and ask.

Please be aware that if your country has a poor postal system you might be better off specifically requesting courier service. We try to work with our customers to find the shipping option which best suits their location, needs, and pocketbook. If you have any specific questions concerning international shipping charges drop our resident expert a line and we’ll get back to you as soon as possible, usually within hours.

Individual country’s customs agency may hold the package for inspection, and/or taxes. You should receive notification from your local customs office of the packages whereabouts and/or any duties or taxes, which you will be responsible to pay for all countries outside of the U.S., Condomania has no way of knowing any of these details either in advance of your order or after it has arrived in your country. Please note we cannot ship food products to some overseas locations (most notably Australia), and some countries have very specific requirements for the shipment of sexual health products such as condoms.

Condomania is not responsible for meeting the shipping requirements of any individual country. The customer must be well informed of local rules and regulations and contact us about meeting the requirements for any specific order to be shipped internationally.

Returns

Based on the nature of our products, most are not returnable. If you item was damaged or does not work, please contact us so we can help get it solved.